Plans change — moves especially. Here's how cancellations, refunds, and rescheduling work.
Cancellation refunds
Timing is measured from the start of your scheduled delivery window (Central Time).
| When you cancel | Refund |
|---|---|
| 48+ hours before delivery | Full refund (100%) |
| 24–48 hours before delivery | 50% refund |
| Less than 24 hours before delivery | Nonrefundable |
Refunds are issued to the original payment method. Banks typically post refunds within 5–10 business days. Once Equipment has been delivered, the rental is nonrefundable, including for early returns.
Rescheduling
- You may reschedule your delivery date once at no charge with at least 24 hours' notice before your delivery window, subject to availability.
- Additional reschedules, or reschedules with less than 24 hours' notice, are treated as a cancellation under the schedule above, unless we agree otherwise in writing.
- If your new dates change the rental length or package, the price difference applies.
- Rescheduling a pickup with less than 24 hours' notice, or a failed pickup for customer-caused reasons, incurs a $35 fee.
How to cancel or reschedule
Email owner@whiteglovemovingbins.com with your order number (it begins with "WG-"), or use the contact form and choose "Existing Reservation." The time we receive your message determines which refund tier applies.
If we cancel
If we must cancel because of severe weather, equipment shortage, or circumstances beyond our control, we will offer the nearest available date or a full refund, at your choice.
Governing law
This policy is part of the Rental Agreement and is governed by Texas law.