This Privacy Policy explains how White Glove Ventures LLC ("White Glove Moving Bins," "we") collects, uses, and shares information when you visit whiteglovemovingbins.com or rent equipment from us.
Information we collect
Information you give us
- Contact details: name, email, mobile number, and optional company name.
- Reservation details: delivery and pickup addresses, dates, access instructions, and notes.
- Messages you send through our contact form or by email.
- Communication preferences, including whether you opted in to transactional or marketing text messages.
Payment information
Payments are processed by Stripe. Your full card number is sent directly to Stripe and never stored on our servers. We receive limited information such as card brand, last four digits, and payment status. Stripe's privacy policy applies to the information it processes.
Information collected automatically
Like most websites, we and our analytics provider (Google Analytics) collect device and usage information such as browser type, pages viewed, referring site, and approximate location derived from IP address, using cookies and similar technologies.
How we use information
- To quote, schedule, deliver, and pick up your rental, including calculating driving distance to your addresses;
- To process payments, refunds, and charges authorized under the Rental Agreement;
- To send confirmations, reminders, receipts, and service messages;
- To respond to questions and provide customer support;
- To ask for feedback or a review after your rental;
- To send marketing messages only where you have opted in, and you can opt out at any time;
- To improve our website and services, prevent fraud, and comply with law.
Text messages
If you opt in, we send transactional texts about your reservation. Marketing texts are sent only with separate consent. Message frequency varies; message and data rates may apply. Reply STOP to opt out or HELP for help. We do not sell or share your mobile number or SMS consent with third parties for their marketing purposes.
How we share information
We do not sell your personal information. We share it only with service providers that help us operate, such as:
- Stripe (payments), Supabase (secure database hosting), Vercel (website hosting);
- Google Maps Platform (address distance calculations) and Google Analytics (site analytics);
- Resend (email delivery) and Twilio (text messages);
- Professional advisors, and authorities when required by law or to protect rights and safety.
Data retention
We keep reservation and payment records as long as needed for business, tax, and legal purposes (generally [7] years), and contact-form messages for up to [2] years.
Your choices
- Unsubscribe from marketing emails using the link in any message, or reply STOP to texts.
- Request access to, correction of, or deletion of your personal information by emailing owner@whiteglovemovingbins.com. We may keep information we are required to retain by law.
- Control cookies through your browser settings.
[Counsel to confirm applicability of the Texas Data Privacy and Security Act and any required disclosures.]
Security
We use reasonable administrative, technical, and physical safeguards. No method of transmission or storage is completely secure.
Children
Our services are intended for adults. We do not knowingly collect personal information from children under 13.
Changes
We may update this policy. The effective date above shows when it was last revised.
Contact
White Glove Ventures LLC · Fort Worth, Texas · owner@whiteglovemovingbins.com · [Mailing address]