Questions, answered.

Choose 1 week (7 calendar days) or 2 weeks (14 calendar days). Your rental starts on your delivery date, and pickup is scheduled exactly 7 or 14 days later. Most local moves fit comfortably in one week; two weeks gives you room to pack early and unpack without rushing.

Usually, yes. Extensions are subject to inventory availability and are billed per additional week: 20 bins: $39 · 30 bins: $49 · 40 bins: $59 · 50 bins: $69 · 60 bins: $79. Contact us before your pickup date — the earlier the better.

We deliver your clean bins and dollies to your door during the delivery window you choose (morning, afternoon, or early evening). Online reservations need at least 24 hours' notice. We'll send a reminder the day before. You don't need to be home if we have safe access — just leave instructions at checkout.

Yes. Most customers have us pick up at their new home. Just uncheck "This is also my pickup address" when you book and enter the new address. The service-area fee is based on whichever address is farther from Downtown Fort Worth.

Please have all bins empty, lids closed, and stacked with the dollies in one accessible spot (with gate codes shared) by the start of your pickup window. If we can't complete pickup because bins aren't ready, aren't accessible, or the appointment has to be rescheduled for a customer-caused reason, a $35 failed pickup / rescheduling fee applies.

Our standard service area extends 60 driving miles from Downtown Fort Worth. If your delivery or pickup address is farther than that, request a custom quote — we may still be able to serve your move.

Standard delivery and pickup is to your door, garage, porch, or another ground-level spot you designate. For apartments, we'll deliver to your unit door when building access allows — please share gate codes, elevator rules, and parking instructions in your reservation. Need something beyond that? Ask us.

Yes. Every package includes low-profile four-caster dollies sized for our bins — 1 to 3 depending on the package. Stack several loaded bins on a dolly and roll them to the truck. Need more? Add extra dollies at checkout for $15 (1 week) or $20 (2 weeks) each.

No. Our bins arrive ready to fill. There's nothing to fold, build, or reinforce — open the attached lid, pack, and close it.

No tape needed. The attached lids interlock to close securely. If you want extra security, you can use a zip tie through the lid holes — just remove it before pickup. To label bins, use a sticky note or a strip of painter's tape on the lid — please avoid permanent marker, packing tape, and adhesive labels.

Every bin is cleaned and inspected after every rental, and we build a full cleaning day into our schedule after each pickup. Normal use is expected and cleaning is included. Bins returned with excessive dirt, residue, odors, or sticky material may incur a cleaning fee of up to $25 per affected bin.

Yes — the bins are sturdy, but you still have to lift them. Pack books, files, and dishes in the bottom of a bin and fill the rest with lighter items, and keep each bin to a weight you can lift comfortably and safely (we recommend about 50 lbs or less). Stack heaviest bins on the bottom and don't overfill: the lid should close flat.

Normal scuffs and wear are expected. If a bin is irreparably damaged — cracked, broken, or unusable — the replacement charge is $35 per bin. We'll always document damage and contact you before any charge.

Bins not returned at pickup are charged at $35 each. If you find a missing bin within a few days, reach out — we're happy to arrange a pickup.

Dollies that are lost or irreparably damaged are charged at $95 each.

Cancel 48 or more hours before your delivery window for a full refund. Cancel 24–48 hours before for a 50% refund. Cancellations under 24 hours are nonrefundable. You also get one complimentary reschedule with at least 24 hours' notice, subject to availability.

Yes. Bins and dollies work beautifully for office moves, records relocations, and staging projects — no cardboard to break down after hours. For larger quantities, multi-week projects, or scheduled weekend work, contact us for a business quote at owner@whiteglovemovingbins.com.