This Rental Agreement ("Agreement") is between White Glove Ventures LLC, a Texas limited liability company doing business as White Glove Moving Bins("White Glove," "we," "us"), and the person or business making the reservation ("Customer," "you"). By checking the box at checkout and completing your reservation, you agree to this Agreement, our Cancellation & Refund Policy, and our Terms of Use.
1. Equipment
"Equipment" means the reusable plastic moving bins ("Bins") and wheeled dollies ("Dollies") listed in your reservation. Equipment is and remains our property at all times. You receive a limited right to use the Equipment during the Rental Period for packing, moving, and temporarily storing personal or business belongings.
2. Rental period
- The Rental Period begins on the scheduled delivery date and ends on the scheduled pickup date.
- A 1-week rental is 7 calendar days; a 2-week rental is 14 calendar days.
- Delivery and pickup occur within the time windows selected at booking. Windows are estimates; we will make reasonable efforts to arrive within them but are not liable for delays caused by traffic, weather, access issues, or other circumstances beyond our control.
3. Extensions
You may request to extend your Rental Period before the scheduled pickup date. Extensions are subject to Equipment availability and are not guaranteed. Extension pricing per additional week: 20-bin package $39; 30-bin package $49; 40-bin package $59; 50-bin package $69; 60-bin package $79, plus applicable tax. If Equipment is not available for pickup on the scheduled date and no extension was approved, we may charge extension fees for each additional week or partial week the Equipment is retained.
4. Payment and charge authorization
- Full payment of the rental price, add-ons, service-area fee, and applicable taxes is due at booking.
- By accepting this Agreement, you authorize White Glove to keep your payment method on file with our payment processor and to charge it for legitimate amounts owed under this Agreement, including: approved extensions; failed pickup or rescheduling fees; lost or irreparably damaged Equipment; and excessive cleaning fees, each as described below.
- We will notify you by email with a description of any additional charge, and, for damage, loss, or cleaning charges, supporting documentation (such as photos) on request, before or at the time we charge it.
- If a charge fails, you agree to pay the amount within 7 days of our written request.
5. Fees
- Additional dollies: $15 (1 week) or $20 (2 weeks) each.
- Failed pickup / customer-caused rescheduling: $35.
- Lost or irreparably damaged Bin: $35 per Bin.
- Lost or irreparably damaged Dolly: $95 per Dolly.
- Excessive cleaning: up to $25 per affected Bin. Normal cleaning is included.
6. Customer responsibilities
During the Rental Period you are responsible for the Equipment's care, custody, and safe return. You agree to:
- Use the Equipment only for its intended purpose and in a careful, lawful manner;
- Not sublease, lend, sell, or transfer the Equipment to anyone;
- Not mark, paint, drill, cut, or apply permanent adhesive labels or packing tape to the Equipment;
- Keep the Equipment at the delivery address, the pickup address, or in transit between them;
- Notify us promptly if Equipment is lost, stolen, or damaged.
7. Prohibited materials
You may not place any of the following in the Equipment:
- Hazardous materials, including flammable liquids or gases, propane, gasoline, oil, paint, solvents, pesticides, corrosives, or explosives;
- Firearms, ammunition, or fireworks;
- Illegal substances or any item whose possession is unlawful;
- Perishable food, liquids not sealed in leak-proof containers, live animals or plants, or anything wet, moldy, or infested;
- Biological, medical, or sharps waste; human or animal remains;
- Any item that could damage, stain, or leave a lasting odor in the Equipment.
8. Equipment condition
Equipment is delivered clean and in good working order. Please inspect it at delivery and tell us within 24 hours about any issue; otherwise the Equipment is considered accepted in good condition. Normal wear, light scuffs, and minor marks are expected and are not charged. At pickup, we inspect and count the Equipment; our count and condition assessment, documented with photos where charges apply, will be used to determine any fees.
9. Replacement charges
Equipment that is not returned at pickup, or that is cracked, broken, warped, burned, or otherwise unfit for rental, will be charged at the replacement amounts in Section 5. If missing Equipment is located and returned in rentable condition within [7] days, we will refund the corresponding replacement charge, less any applicable extension fee.
10. Excessive cleaning
Normal cleaning is included. A cleaning fee of up to $25 per affected Bin may apply for Bins returned with food residue, liquids, mud, sticky residue, tape or adhesive, pet waste, strong odors, or other conditions requiring more than routine cleaning.
11. Pickup requirements
By the start of your pickup window, all Equipment must be:
- Completely empty, with lids closed;
- Stacked together with the Dollies in one safe, accessible, ground-level location (or the unit door where building access allows) at the pickup address;
- Reachable without entering a locked area unless you have provided access instructions.
12. Failed pickup and rescheduling
If we cannot complete a scheduled pickup for reasons within your control — for example, Equipment is not ready, not accessible, still in use, or we cannot reach the location using the instructions provided — or if you ask to reschedule a pickup with less than 24 hours' notice, a $35 failed pickup / rescheduling fee applies, and a new pickup will be scheduled. Extension fees may also apply for the additional time.
13. Gate, building, and access requirements
You are responsible for providing safe, lawful access to the delivery and pickup locations, including gate codes, building or HOA requirements, elevator reservations, parking instructions, and authorization from a landlord or property manager where required. Please secure pets during delivery and pickup. We may decline to enter any area we believe is unsafe.
14. Safe loading and use
- Load each Bin only to a weight that can be lifted safely; we recommend no more than approximately [50] lbs per Bin. Do not overfill — lids must close flat.
- Place heavier Bins at the bottom of stacks. Do not stack more than [4] loaded Bins on a Dolly, and do not ride on, stand on, or tow Dollies.
- Use Dollies only on flat, stable surfaces; do not use them on stairs or steep inclines. Secure Equipment during transport.
- Keep Equipment away from open flames and sources of extreme heat.
- Use proper lifting technique and get help with heavy items. You assume responsibility for how you load, lift, and move the Equipment.
15. Personal property disclaimer
White Glove rents Equipment only. We are not a moving company, carrier, or storage facility, and we do not pack, handle, transport, or take custody of your belongings. You are solely responsible for the contents of the Equipment. White Glove is not responsible for loss of or damage to any contents, including damage from shifting, breakage, moisture, temperature, or improper packing. We recommend you review your homeowner's or renter's insurance coverage for your move. Items left in Equipment at pickup may be discarded or held for [7] days at your expense and risk.
16. Assumption of risk and limitation of liability
[ATTORNEY TO DRAFT — liability language placeholder.] Intended scope for counsel: customer's assumption of risk for use of the Equipment; disclaimer of implied warranties to the extent permitted by Texas law; limitation of White Glove's liability to the amount paid for the rental; exclusion of indirect, incidental, and consequential damages; customer indemnification for claims arising from customer's use or prohibited materials; and any carve-outs required by the Texas Deceptive Trade Practices Act or other applicable law.
17. Cancellations and rescheduling
Cancellations are refunded according to our Cancellation & Refund Policy: 100% at 48+ hours before your delivery window, 50% at 24–48 hours, and no refund under 24 hours. One complimentary reschedule is available with at least 24 hours' notice, subject to availability.
18. Communications
You agree we may contact you by email and phone about your reservation. Transactional text messages (confirmations and reminders) are sent only if you opt in at checkout; message and data rates may apply; reply STOP to opt out. Marketing messages require separate consent.
19. Governing law and venue
This Agreement is governed by the laws of the State of Texas, without regard to conflict-of-law rules. Venue for any dispute lies in the state or federal courts located in Tarrant County, Texas. [Counsel to consider: informal dispute resolution step, small-claims carve-out, and whether to include an arbitration clause.]
20. General
This Agreement, together with your reservation confirmation and the policies referenced above, is the entire agreement between you and White Glove regarding the rental. If any provision is unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. We may update this Agreement for future reservations; the version you accepted at booking applies to your rental. Agreement version: draft-2026-10.
Questions? Email owner@whiteglovemovingbins.com.